Warranty Terms

Warranty period

The warranty runs for 12 months from the date of handover of the completed work, as stated on your handover or completion note.

What is covered

Defects caused by our workmanship in the work we carried out, for example:

• Tiles that crack, lift or come loose because of how they were laid
• Leaks from plumbing joints or waterproofing we installed
• Faults in electrical wiring, points or connections we installed
• Joinery, ceilings or partitions that fail because of how they were fitted
• Paint or finishes that peel or blister because of poor preparation or application

We will inspect the issue and, where it is covered, repair or redo the affected work at no cost to you. We decide the most suitable method of repair.

What is not covered

• Normal wear and tear, and minor hairline cracks from normal building movement or settlement
• Damage from misuse, accidents, impact, neglect or lack of normal maintenance
• Work altered or repaired by anyone other than RenoFix Plus
• Materials, fixtures or appliances supplied by the client
• Manufactured products such as appliances, AC units, mixers and sanitaryware — these are covered by the manufacturer's own warranty, which we will help you claim
• Problems in parts of the property we did not work on, or conditions that existed before our work
• Damage from water, power or other issues coming from outside our scope, such as neighbouring units or building services
• Consumables such as light bulbs, filters, silicone and grout discolouration
• Indirect or consequential losses, such as damage to furniture or belongings, or loss of rent

Conditions

• The warranty applies once the contract has been paid in full.
• It covers the property where the work was done and the work listed in your quotation or contract.
• Please report a defect as soon as you notice it, so it does not cause further damage.
• You will need to give our team reasonable access to inspect and repair the work.

How to make a claim

Message us on WhatsApp at +971 54 446 0966 or email renofixplus@gmail.com with your name, the property address, a short description of the problem and photos. We will arrange an inspection and confirm whether the issue is covered.